Frequently asked questions
Still can’t find what you need? Send us a message or call 0493 040 297.
How do I book?
The quickest way is to book online. Pick your service, your dog’s size and a drop-off time, and you’re done in about two minutes. Got a question first? Text us on 0493 040 297 and we’ll get back to you.
What is your cancellation policy?
Please give us at least 48 hours’ notice if you need to cancel or reschedule. It lets us offer the spot to another pup who’s waiting for a groom.
Does my dog need to be vaccinated?
Yes. For the safety of every dog in the salon, all dogs need up-to-date C3 vaccinations before their groom.
How old does my puppy need to be to come in for a groom?
We recommend starting at 12 weeks of age. The very first appointment is an introduction to the world of grooming for both puppy and owner. Your puppy will be introduced to a bath, blow drying, nail clipping and a slight trim.
How often should my dog be groomed?
It depends on your dog’s coat and breed. As a general rule, most dogs are groomed every 4 to 6 weeks. We recommend booking ahead and scheduling a repeat booking to avoid disappointment.
How long will my dog’s groom take?
It depends on what your dog is having done, the length and complexity of the clip, and your dog’s temperament and general health. Because we groom several dogs each day, we can’t give an exact finish time. Instead, we’ll give you a drop-off time when you book, then call or text as soon as your dog is ready to go home.
Please don’t call to check whether your dog is done. If we haven’t contacted you, they aren’t ready yet! Arriving early can also unsettle your dog, which makes scissors and clippers unsafe. If you need your dog finished by a certain time, just let us know when you book.
Can I stay and watch?
Unfortunately not. Your dog will keep trying to get to you, and will become stressed, anxious and unable to stay still, which makes the groom difficult and often impossible. Talk through any concerns with your groomer at drop-off, then hand your dog over quickly and fuss-free. You’d be surprised how quickly dogs settle once you leave — just like leaving kids at kindy!
Why is my dog scratching after grooming?
It’s very common, a bit like us being itchy after shaving. Try to distract your dog from scratching, as the more they scratch, the more they’ll itch. Young dogs who aren’t used to clipping, and white or apricot dogs, tend to scratch more. Clipper rash is quite common, especially around the groin. If you’re concerned, speak to your groomer and they’ll advise you.
Do you offer daycare?
No. PupperCuts is a boutique grooming salon focused on a more personalised service for your dog, so we don’t offer daycare.
Do you take walk-ins?
Yes, for quick services: walk-in nail trims are $20 and feet tidies are $30. For baths and grooms, please book online.
Questions answered?
Choose a service, pick a time, done. Online booking takes about two minutes.