Frequently Asked Questions
Explore our FAQs to find out more about our services. If we still haven't answered your question, contact us here.
How old does my puppy need to be to come in for a groom?
We recommend starting at 12-weeks of age. The very first grooming appointment is an introduction to the puppy and the owner to the world of grooming. The puppy will be introduced to a bath, blow drying, nail clipping, and slight trimming.
Do you offer daycare services?
PupperCuts is a boutique dog grooming salon and is focused on a more personalised service for your dog. We do not offer daycare services at this time.
How often should my dog be groomed?
This will depend on your dog’s coat and breed. As a general rule, most dogs get groomed every 4 to 6 weeks. We recommend you book in advance and have a scheduled repeat booking with us in order to avoid disappointment.
How long will my dog's grooming take?
The time required depends on what the dog is having done, the length and complexity of the clip, the temperament of the dog, it's general health, etc. We groom several dogs each day and so our days are quite unpredictable! Therefore, we cannot give you an exact time when your dog will be ready. Instead, we call or send you a text message to notify you as soon as your dog is finished and ready to go home. When you book your appointment, we will make a time for you to drop off your dog, as soon as your dog is ready, you will be contacted.
Please do not call us to see if your dog is done - if we haven't contacted you, they aren't ready yet!
Stopping to constantly answer such calls really just slows us down, interrupts us and takes us away from our very special clients. Similarly, if you turn up before your dog is finished, you will distract your dog, making it anxious and stressed as it will only want to try to get to you. This makes it difficult and extremely dangerous for the groomer and your dog as aiming at a moving target with sharp scissors and blades is a recipe for disaster! It will sometimes even make it impossible to complete the groom. If you do need your dog finished by a certain time, just let us know at the time of making your booking, prior to the day of your appointment.
Can I stay and watch?
No, this really doesn't work at all! Your dog will be constantly trying to get to you, and because he/she can't they will be extremely stressed, anxious and will not stay still. This makes the groom difficult and often impossible. Discuss any concerns you have with the groomer when you bring your dog in, and then quickly and fuss-free hand over your dog. If you prolong the process, your dog will pick up on your anxiety and become more stressed.
Most dogs suffer some degree of separation anxiety when mum or dad leaves them, but you would be surprised how quickly dogs settle down and are happy with their groomer after you leave - just like leaving kids at kindy! It is normal for some dogs to shake and tremble a little when they arrive, but if you don't fuss and hand them over quickly and leave you will help them settle and relax.
Why is my dog scratching after grooming?
It is very common for dogs to scratch after grooming - probably similar to us being itchy after shaving. Try to distract your dog from scratching if you can, as the more they scratch, the more they will itch and so on. Most importantly, don't panic as it is quite normal. Particularly young dogs who aren't yet conditioned to clipping will scratch, as will white or apricot coloured dogs, more so than dark coloured breeds. Clipper rash is quite common, especially in the groin area. If you are concerned, speak to your groomer, they will advise you on further action.